6.5. Update Credit Memo

fmOrderCreditMemo

This section of Store Manager for Magento is used to manage or update existing Credit Memos.

To perform any, or all of these operations, go to Orders -> Credit Memo in Customers & Orders. This will call a form with a list of available orders with credit memos.

Credit Memo sector

Note: Be sure to select the "Return to Stock" checkbox, if a product(s) should be returned to inventory, as the follow-up action.

Return to stock

Otherwise, the box should be left unselected.

- The "Qty to Refund" column specifies the number of items to be returned. Press [Update qty] to save your entry.

Qty to refund

Note: The specified amount, or quantity, should not exceed the maximum possible amount/number of items that should be returned. If either case is exceeded, the following message will be displayed:

Maximum amount available

The lower right pane of the Credit Memo's form will display the "Totals" section. You can edit and update a number of fields in this section.

totals section
  • The "Refund Shipping" field specifies the amount of the shipping charges that will be refunded, or credited. It should not exceed the "Full Shipping Amount". Shipping refund is the sum that has already been refunded. This value can also be decreased, rather than increased.

To return only the shipping charges to the customer, not the total amount of the order, specify a "zero" value in the "Refund Qty" field.

  • "Adjustment Refund". Enter the value that will be added to the total refunded amount additionally. This amount has not been related to the amount of shipping, of products, of taxes and so on. It will be set as an additional refund amount. Its value shouldn't be allowed to increase the Total refund amount greater than the actually paid for the order sum.
  • "Adjustment Fee". This field is used to input value that will be deducted from the "Total Refund Amount". It will not affect the rest of order parts, such as the shipping cost, the ordered product price or the amount of taxes.
Credit Memo Comments

Press [OK] to update the form with the modified data.

Ok button